You can register your secret pass-phrase with us by using the form we send out when you purchase your Health eCard. We will ask you to supply us with the answer to a Secret Question. The answer should be something only you will know.

If you are unable to provide your pass-phrase in the case of an emergency admittance to a hospital Accident & Emergency department, or a Consultant attending to you, we will provide your pass-phrase to enable them access to your full record. This ability to assess your medical history with your Health eCard could prove to be life-saving.

Please note that this involves us phoning back the hospital /consultant where you have been admitted to ensure the call is genuine. This service is therefore currently not available outside the UK, except via a British Consulate. If you yourself forget your pass-phrase, you can of course phone us to be reminded of it.

During the period of your subscription, we will replace your Health eCard if it is lost or damaged.

In case of loss, we will provide you with a new card at 50% of the original cost. In case of damage to the card we will replace the card at 50% of the original cost.

Please note that any damage caused through mistreatment of the card will be excluded.

We are developing improvements to the software for your Health eCard all the time. This will increase the methods and locations at which you and your clinicians will be able to add to the data. New software will be automatically installed at your next download at the Surgery.

Please note that we will let you know by email or post when new software is available.